Xadean's Empirical Musing > Posts > Calls Ringing to Delegates Not Displaying Intended Called Party on Lync Client with Polycom CX600 Tethered via USB
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| Ran into a scenario today where there is a Manager that has several Administrative Assistants who are configured as delegates to answer their incoming calls.
The delegates were running Lync 2010 client on their PC with Polycom CX600 tethered to their tethered to their tethered to their PC via USB cable. When a call to the manager from the PSTN rings on the delegates' devices, the message distinguishing that the call was to the manager did not appear on the Lync client; however, it did appear on the Polycom CX600. When the USB cable is unplugged from the PC, the message distinguishing that the call was to the manager now does appear on the Lync client. We confirmed with Microsoft Support that this is a known issue and the workaround fix was to unplug the USB cable tether from the Polycom CX600 and PC.
The impact to user experience for not having the phone tethered via USB is that you cannot select the phone (handset) as an audio device in the Lync client on the PC.
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