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Xadean's Empirical Musing > Posts > Remote Desktop Connection Authentication Failure with Windows Hello
January 29
Remote Desktop Connection Authentication Failure with Windows Hello
On a Wndows 11 Enterprise PC attempting to connect to a virtual machine (VM) that has a Windows 10 Enterprise operating system installed where both systems are Azure AD domain joined or registered, encountering error.

[Window Title]
Remote Desktop Connection 

[Content]
An authentication error has occurred (Code: 0x8007013d).

Remote computer: 192.168.1.206

An authentication error has occurred (Code: 0x8007013d). Error code: 0x0

[^] Hide details  [OK]

[Expanded Information]
Error code: 0x0
Extended error code: 0x0
Timestamp (UTC): 01/28/23 03:26:30 PM
Activity ID: e1b633a1-336f-4578-a453-4c5d17550000

Press Ctrl+C to copy.

The RDP client was prompting for facial recognition or entering a PIN to authenticate with Windows 11 enabled.

RESOLUTION:
Authenticate with a local administrator account on the remote VM.  In my case, I enabled the local Administrator account and set the password.  Then I used the local Administrator account to authenticate​.  After that was successful, the VM prompted me to logon to Windows with the PIN and it worked.

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Re: Remote Desktop Connection Authentication Failure with Windows Hello

 on 2/19/2024 3:21 PM

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