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Xadean's Empirical Musing > Posts > Audiocodes Abnormal Disconnect cause:50#GWAPP_REQUESTED_FAC_NOT_SUBSCRIBED
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| Lync 2010, AudioCodes and T1 Trunk - Outbound calls fail
Environment:- Lync 2010
- AudioCodes Mediant 1000 MSBG
- AT&T PRI Line
Issue: Outbound calls fail from Lync client or phoneReason:- "Display Name" field is populated
- "Type of Number" or TON is not set on AudioCodes
- "Number Plan" or NPI is not set on AudioCodes
- Syslog on AudioCodes shows the following message:
- Abnormal Disconnect cause:50#GWAPP_REQUESTED_FAC_NOT_SUBSCRIBED
Fix: (AudioCodes firmware 6.2 or greater)Remove "Calling Name" at the Trunk level- Open the AudioCodes web management console
- Click on "Full" radial button
- Expand "PSTN"
- Click on "Trunk Settings"
- Change the setting "Remove Calling Name" to "Enable"
- Click "Submit"
- Click "Burn"
Reference: http://blog.ucparticles.com/2012/08/lync-2010-audiocodes-and-t1-trunk.html |
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