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Xadean's Empirical Musing > Posts > Configuring Multiple Overflow Hunt Groups
January 06
Configuring Multiple Overflow Hunt Groups
by  Xadean Q. AhmasiNo presence information  on 1/6/2014 2:00 AM
Category: Avaya

I had a case where inbound calls were routing to the Main hunt group and needed to be routed to the following overflow hunt groups:

  • Second Hunt Group – Collective ringing of all members in the group
  • Third Hunt Group – Sequential ringing of all members in the group
  • Overflow Hunt Group - Configured to ring into Auto Attendant

Initially, I tried configuring a single overflow hunt group for each hunt group so that they were in serial chain. This method did now work. Ultimately, I had to add them all to the Overflow list under the Main Hunt Group in the specific order that I wanted the call coverage path to flow.

The screenshot is an image of the configuration:

 

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Re: Configuring Multiple Overflow Hunt Groups

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 on 1/8/2024 6:52 AM

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